Before you start
Considering working with Sentra.
- Product & service questions
- Discussing your needs
- Integration with legacy systems
- Demo scheduling
Support
Need help? We stay with you until it's solved.
Questions before you start, issues once a system or device is in use, and scheduled maintenance. We check remotely first and send the field team when needed.
Choose a path
So your question reaches the right person
Existing client
Have a technical issue or a usage question.
- App or device problems
- Need the team on site
- Add users or features
- Scheduled maintenance
Service information
Want to see the available services and products.
- Services page
- Product list
- Portfolio
- Articles & guides
Send a support ticket
It doesn't have to be complete. Send what you have and we'll ask about the rest.
Prepare if available:
- Product or deviceThe app, feature, or device with the problem.
- LocationThe building or site where the problem occurs.
- What you expectedWhat should have happened.
- What happenedDescribe it, and include photos or screenshots if you have them.
The flow
After you contact us
- Send a message
Via WhatsApp, email, or the ticket form.
- We review
The team reads and checks the problem, remotely first.
- We resolve
A remote fix, or the field team comes on site when needed.
- Done
You receive an update on the outcome and notes.
Frequently asked questions
Can you help remotely?
Yes. We check most app issues and device settings remotely first. If needed, the field team comes on site.
How fast is support response?
SLA packages are available with response times of 1–4 hours depending on the tier.
Do you serve sites outside East Kalimantan?
Yes. Our projects span many provinces, with a mix of on-site and remote teams.
Is there a maintenance contract?
Yes. Visit frequency and coverage are tailored to the number of devices and your needs.
Consultation
Need help now?
Chat on WhatsApp — we'll reply as soon as possible.
- Free initial discussion
- No obligation to continue
- Installed & supported